Cancellation and Returns Policies
If you change your mind:
Under the Distance Selling regulation if you decide you no longer want the product ordered, you are entitled to return it, provided that you inform us within 7 the days following the date of delivery.If you are returning a product to us, you are responsible for the safe delivery of that product until received by us. We therefore recommend using a tracked, insured delivery method. We will always refund any money received from you using the same method originally used by you to pay for your purchase.
Damaged in transit:
If any items were damaged in transit, we ask that you report it to us as soon as you discover the damage, and within 7 working days at the very latest. No claims can be entertained after this period. If the items are visibly damaged on receipt, please sign the carrier's delivery note as 'DAMAGED', or refuse the goods for return to us. If you do not have time to check the goods upon delivery, it is best to sign for the goods as 'UNCHECKED'. We advise that items should be returned with their original packaging complete with all accessories and documentation. Once received, we'll issue a replacement or full refund to you via your original payment method and reimburse you for reasonable return carriage costs.
Items Faulty on Arrival:
If your items are faulty on arrival, you have 7 calendar days in which to inform us of the fault. We advise that items should be returned with their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse you for reasonable return carriage costs. We will have the returned items inspected, and if a returned item is found not to be faulty we will return the item to you. In this instance you will be liable for the return carriage, and the items will not be re-sent until we have received payment equal to the initial carriage cost.
Items Faulty in Warranty Period:
All products are covered by manufactures guarantees, unless otherwise stated, therefore if any of your purchases develop a fault, then provided your item is within its warranty period, contact us on firstname.lastname@example.org with full details of item, when you purchased it and we will advise on the quickest course of action. This may be a technical phone call, site visit from the manufacturer or your item may need to be returned to the manufacturer.